The Crew Motorfest delivers a high-octane open-world racing experience set in a vibrant Hawaiian landscape, combining the thrill of competitive racing with the beauty of exploration. However, despite its visual appeal and ambitious gameplay, a number of players have reported ongoing issues with disconnections and crashes.
These technical setbacks can be frustrating, especially when they interrupt progress during a race, drop players from online events, or cause the game to crash entirely to desktop or console dashboard.
Common Symptoms of Disconnects and Crashes
Before troubleshooting, it’s important to identify how these problems typically manifest. Players may encounter:
- Random disconnections from online servers
- Game crashes during loading screens or active races
- Session timeouts or “Connection lost” errors
- Sudden freezes followed by forced game closure
- Loss of progress or inability to rejoin multiplayer lobbies
These problems occur across various platforms — including PC, PlayStation, and Xbox — though the underlying causes may differ slightly.
Key Causes of Disconnection and Crash Issues
1. Server Instability or Overload
As a primarily online experience, The Crew Motorfest depends heavily on stable servers. When server demand spikes — especially during launch periods, updates, or in-game events — performance can degrade.
Symptoms:
- Frequent matchmaking timeouts
- Being booted from a session after a few minutes
- Connection errors despite a stable internet connection
2. Network Configuration Problems
Even with healthy internet, specific issues like strict NAT types, high latency, or packet loss can disrupt online play.
| Network Factor | Potential Effect on Gameplay |
|---|---|
| Strict NAT type | Prevents joining multiplayer lobbies |
| High ping (>150ms) | Causes lag, rubberbanding, disconnections |
| Packet loss | Leads to server timeouts and dropouts |
3. Corrupted Game Files
Missing or damaged files from incomplete installations, interrupted updates, or storage issues can trigger crashes — particularly during loading transitions or scripted events.
Common signs:
- Crashes when starting a specific race or mode
- Black screen after loading
- Unexpected error messages referencing missing assets
4. Graphics Driver Issues or GPU Overload
Since The Crew Motorfest is graphically intensive, outdated or incompatible GPU drivers may struggle with rendering, causing graphical glitches, stuttering, or full crashes.
GPU-related crashes often occur:
- During cutscenes or cinematic transitions
- While exploring high-density visual areas
- When settings like ray tracing or DLSS are enabled without support
5. Incompatible System or Console Settings
Hardware or software settings, particularly on PC, can conflict with the game engine. Overclocked CPUs, background software, or custom configurations can trigger instability.
Also on consoles, performance mode vs. quality mode settings or system-level bugs may cause instability.
Step-by-Step Solutions to Reduce Crashes and Disconnections
✅ 1. Check Server Status
Always start by checking if the issue is on Ubisoft’s side.
- Visit Ubisoft Support or follow @UbisoftSupport on Twitter for real-time updates.
- Downtime or high latency on their end will affect all players, and waiting for a patch or server fix may be the only option.
✅ 2. Test and Optimize Your Internet Connection
Use tools like speedtest.net or your console’s built-in network diagnostics to ensure your connection is stable.
Recommended Minimums:
| Requirement | Ideal Value |
|---|---|
| Download Speed | 20 Mbps+ |
| Upload Speed | 5 Mbps+ |
| Latency (Ping) | Below 100ms |
| NAT Type | Open or Moderate (not Strict) |
Tips:
- Use a wired Ethernet connection instead of Wi-Fi
- Restart your modem/router
- Set up port forwarding for Ubisoft servers (refer to Ubisoft’s port list)
✅ 3. Verify or Reinstall Game Files
PC (Ubisoft Connect or Epic Games):
- Open the launcher
- Locate The Crew Motorfest
- Click Verify Files or Repair
Console:
- Navigate to the game in your library
- Choose Delete (without deleting save data)
- Reinstall from your library or disc
Corrupted installs are among the most common causes of recurring crashes and should be ruled out early.
✅ 4. Update Graphics Drivers
For PC users, always use the latest GPU drivers optimized for new games.
| GPU Brand | Update Method |
|---|---|
| NVIDIA | GeForce Experience or nvidia.com |
| AMD | AMD Adrenalin Software or amd.com |
Also consider turning off or reducing:
- Ray tracing
- V-Sync
- Motion blur
- Anti-aliasing
Reducing these settings can help if your GPU is struggling.
✅ 5. Adjust In-Game and System Settings
PC:
- Run the game in Windowed Fullscreen to reduce crashes related to resolution changes
- Set Power Mode to High Performance in Windows
- Disable background overlays (Discord, GeForce Overlay, etc.)
Console:
- Switch between Performance and Quality mode in graphics settings
- Ensure system software (PS5/Xbox) is fully updated
- Rebuild system database (PlayStation only)
✅ 6. Monitor for Overheating or Overclocking Instability
High temperatures or unstable overclock settings can cause random crashes or shutdowns.
Tools for PC:
- HWMonitor or MSI Afterburner to monitor temps
- Ensure GPU stays below 85°C under load
- Disable overclocking temporarily if active
Summary Table of Fixes
| Solution | Affects PC | Affects Console | Effectiveness | Notes |
|---|---|---|---|---|
| Check Ubisoft server status | ✅ | ✅ | High | Especially after new updates |
| Test network and NAT type | ✅ | ✅ | High | Crucial for online sessions |
| Verify/reinstall game files | ✅ | ✅ | High | Fixes corrupted installs |
| Update graphics drivers | ✅ | ❌ | High | Prevents visual-related crashes |
| Lower graphics settings | ✅ | ✅ | Medium-High | Helps with weaker hardware |
| Disable overlays/background apps | ✅ | ❌ | Medium | Often overlooked cause of crashes |
| Adjust system performance settings | ✅ | ✅ | Medium | Improves overall game responsiveness |
| Monitor for overheating | ✅ | ❌ | Medium | Only relevant to PC users |
When to Contact Support
If you’ve tried all steps and The Crew Motorfest still disconnects or crashes:
- Open a ticket at Ubisoft Support
- Include your platform, crash timing (e.g., during race loading), and any error messages
- Share your DxDiag file (PC) or system version (console)
Developers use this data to issue targeted hotfixes and guide users with specific compatibility problems.
Final Thoughts
The Crew Motorfest promises thrilling open-world racing, but like many large-scale online games, it isn’t immune to technical hiccups. Whether due to overloaded servers, faulty configurations, or hardware limitations, disconnections and crashes can quickly dampen the fun.
The good news is that most of these issues are fixable. With the right combination of network optimization, system updates, and in-game adjustments, players can reduce or eliminate instability and focus on enjoying the ride. And as Ubisoft continues to release patches, many of the initial launch-related issues are likely to be resolved.
Until then, stay tuned, stay connected — and keep the engines running.
